Refund Policy.

Operator and contact

Named operator: 李靖 (Li Jing).

Country/region: China.

Website: https://everygenai.live. Service, billing, refund, security and privacy contact: support@everygenai.live (mailbox setup and receiving verification pending).

Seven-day unused-purchase rule

Request a refund within 7 days of purchase, provided the purchase is completely unused. Mandatory consumer rights remain applicable. This owner-confirmed rule is prepared for commercial launch and applies to one-time credit packs and monthly or annual subscription purchases when available. The request must be made within seven days of the purchase being refunded. Production checkout remains closed; explicitly labelled sandbox purchases collect no real funds.

What completely unused means

No credits, paid video generation, paid AI assistance or other paid entitlement from that purchase may have been consumed. An active or uncertain generation reservation must first be resolved; it is not proof that the purchase is unused. Eligibility is reviewed against the order and credit records, not just your displayed balance. Buying another pack or renewing does not make an earlier used purchase unused. Refund eligibility is reviewed manually; there is no automatic cash-refund button in this release.

How to request a refund

Once receiving is verified, send a request from your registered account email to support@everygenai.live. Include the order reference, purchase date and reason. Do not send a full card number, password, sign-in link or API key. The designated mailbox is awaiting setup and verification, so real purchases remain closed. No support response time is promised before the channel is operational.

Payment errors and consumer rights

Duplicate or unauthorized charges, non-delivery and confirmed billing errors require review even when the ordinary unused-purchase rule is not met. Account and order verification may be requested. Used purchases do not normally qualify merely because an AI result differs from your expectations. Nothing in this policy limits a refund or remedy required by applicable consumer law.

Cash refunds and entitlement adjustment

Approved cash refunds are processed through Waffo Pancake to the original payment method. Bank processing times vary. Verified cumulative refunds revoke delivered credits proportionally and once; credits already spent or reserved can leave credit debt, which later releases or credit grants repay before credits become available. A full refund of the current subscription period removes paid membership access; partially refunded annual periods adjust future monthly grants proportionally. A sandbox reversal affects test credits only and does not move real funds. Subscription refund handling must finish verification before production subscriptions open.

Failed generations and subscription cancellation

A confirmed failed generation releases its credit reservation once. An uncertain provider submission stays under review. This is a credit adjustment, not a cash refund. Subscription cancellation is also separate from a refund. For an enabled subscription, cancel renewal from your account; paid access continues until the displayed period end and delivered credits are not removed solely because renewal was cancelled. Production recurring billing remains closed until cancellation, renewal and monthly credit delivery finish verification.